手作りの柳材製キャリートレイ

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping for orders over €60 to most countries.

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free shipping on orders over €60.

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. Are these dining ware items safe and non-toxic, suitable for children's use?

All dining ware products on our platform undergo rigorous screening to ensure compliance with national and international safety standards, such as FDA and LFGB certifications. For children's dining ware, we pay special attention to the safety of materials, using food-grade silicone, stainless steel, or tempered glass, which are non-toxic, odorless, easy to clean, and have smooth edges without sharp corners, making them ideal for children's use.

2. What are the materials of these kitchenware items? Are they easy to clean and maintain?

Kitchenware materials vary, including stainless steel, cast iron, ceramic, silicone, etc. Each material has its own advantages and disadvantages, such as stainless steel's corrosion resistance and ease of cleaning, cast iron's excellent heat retention for slow cooking, and ceramic's aesthetic appeal with careful handling. Our kitchenware is made from high-quality materials and is easy to clean and maintain. We also provide detailed cleaning and maintenance guides to help you better care for your kitchenware and extend its lifespan.

3.  Are these household items eco-friendly and biodegradable? Do they have any impact on the environment?

Our platform emphasizes eco-friendliness and actively promotes environmentally friendly and biodegradable household items. For products made from biodegradable materials, such as bamboo fiber napkins and corn starch-based plastic cutlery, we clearly indicate their eco-friendly characteristics and usage instructions in the product details. We also encourage consumers to reduce the use of disposable items and choose reusable eco-friendly products to protect the Earth's environment together.